![]() ![]() Even if drivers wanted to take their vehicle to the other side of the street, it might put them behind schedule, Ignazio said. "If a safe parking location out of the flow of traffic is not available, drivers are instructed to drive to a safe location and contact Driver Support for assistance or additional instruction," the spokesperson said.īut slowing down can get drivers behind, drivers said. As a result, drivers find themselves in the position of crossing through traffic on foot while carrying packages, sometimes on busy highways.Īmazon says its programs prioritize parking on the same side of the street as the delivery address. ![]() The alternative is parking several blocks away and carrying several often heavy deliveries at once, drivers say.Īmazon's routing algorithms also sometimes group deliveries on both sides of a street into a single stop, Vice reported in June. Drivers run the risk of angering neighbors if they block traffic or a driveway to make a delivery. "But if you don't deliver it and return it to the station, then you'll get dinged for that." Nowhere to park "If you do a manual override, you will basically get audited," Ignazio said. Amazon won't provide details on the incidents that got them in trouble, says Mike Ap, a Flex driver in Washington state. Drivers say they get little response if they object to a decision. Almost as frequent as porch piracy, the practice has gotten its own nickname in the driver community: a "scamazon." (The term is also sometimes used for fake product reviews on Amazon's website.) The company writes up drivers for an undelivered package even if the driver suspects a customer lied. More frustratingly, customers sometimes lie, saying a package wasn't delivered. Amazon, however, doesn't take this into account and dings drivers for failing to deliver the package. A locked gate or uncooperative front desk can prevent drivers from reaching the door. ![]() Porch piracy is so common that Amazon instructs drivers to stash packages in secure areas, behind a bush for example, and text a photo to customers. The common theme: Drivers are at the mercy of Amazon each time they start their routes.
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